Right of rescission

You are entitled to return goods for refund within 14 calendar days or within 7 working days, whichever is longer (the “Cancellation Period”) of delivery of those goods. Where you cancel your order during the Cancellation Period you will receive a full refund, including the original delivery costs. We aim to process all refunds within a period of 30 days. Following cancellation you will be obliged to return the goods at your own cost to us at your earliest convenience. As you are responsible for the risk of returning the goods we strongly recommend that you use an assured delivery method. If you fail to return the goods in respect of which your order has been cancelled we reserve the right to recover the goods from you and charge you for the cost of doing so. Where the exact goods you have ordered are not available, we reserve the right to send you substitute goods, which are similar. You will be entitled to benefit from the Cancellation Period in respect of these goods and where you do not wish to keep those substitute goods we will pay the cost of returning them to us. You are under a statutory duty to take reasonable care of the goods whilst in your possession. This obligation includes not doing anything to damage, stain or cause the goods to become misshapen and wearing goods for longer than is necessary to try them on. Where you fail to take reasonable care of the goods we will consider you to be in breach of contract. This does not affect your statutory rights.
Please send your returns to:

Crystal Creative
Peter Gruenbacher
Fliederweg 4
A-6065 Thaur
E-Mail: info@crystal-creative.com

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